Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - macOS Team Lead who is responsible for leading the delivery of technical support and services for Apple macOS-based systems within an enterprise environment. This role provides advanced troubleshooting, team leadership, and strategic oversight of Mac endpoint management, ensuring high-quality customer service and alignment with organizational IT standards.
The position serves as the primary escalation point for macOS-related issues and is responsible for ensuring efficient operations, system reliability, and user satisfaction across the supported environment.