Quality Assurance Supervisor

Crescent Quality Assurance Supervisor is responsible for ensuring that Production / Operational processes meet / comply with applicable Safety, Quality, Regulatory & Customer standards.

The Quality Supervisor will provide day-to-day oversight and direction of QA activities to ensure adherence to standards and execution against production requirements. The Quality Supervisor is responsible for measuring, monitoring and reporting Quality KPIs and trends while supporting investigations for outages and nonconformances and driving necessary corrective / preventative actions and continuous improvement initiatives.

As a key leader, the Quality Assurance Supervisor will support the Business in operating as outlined in the Crescent Way and 3P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

Qualifications

Education & Experience:

• Minimum two years of Quality experience (related experience, or equivalent combination of education and experience)
• Experience with Microsoft Office (Word, Excel, Outlook)
• Ability to communicate effectively through oral and written communications

Preferred Qualifications:

• Regulatory cGMP manufacturing experience
• HACCP Certification
• Experience leading teams or projects strongly desired
• Lean Manufacturing, Continuous Improvement, Process Excellence experience
• Regulatory knowledge and application for product categories of food, cosmetic, and OTC Drug

Essential Duties and Responsibilities

Safety

1. Read and understand the Crescent Safety Playbook – Doing It
2. Ensure Safe and well-maintained Work Environment and conditions throughout all work spaces, facility and surrounding areas.
3. Engage all staff and employees in cultivating and promoting a Safety-First

Quality

1. Ensure Quality procedures and work instructions are executed consistently on the floor and escalate gaps as identified
2. Support all applicable internal & external (third party, customer and Regulatory) Quality audits and visits.
3. Measure, monitor and report Quality KPIs (Process Accuracy).
4. Participate as an active member of the Project Start Up Team to ensure Quality considerations and Design Quality have been implemented prior to new project start.
5. Support and contribute to investigations, including data gathering, documentation, and implementation of corrective actions as assigned.
6. Support Lean Manufacturing and 5S activities driving Quality CI
7. Perform batch record review and batch release as
8. Participate in CAPA investigations resulting from Customer Complaints

Productivity

1. Support Cross Functional Teams to and prioritize Quality staffing assignments to ensure customer demand and the production schedule are met.
2. Champion the Crescent Culture of Doing it Right, Doing it Safe and Doing it Well and abide by all written and understood policies and procedures.
3. Support all Continuous Improvement (CI)
4. All other duties as assigned, including but not limited to the identification and training of an individual capable of successfully completing all stated Key Responsibilities as appropriate to maintain integrity of position for progression planning and coverage during times of absence.

People

1. Participate in Crescent talent selection, talent development and recognition
2. Train and monitor staff as required and perform fair and accurate performance evaluations. Recognize and develop People so that all have the opportunity to meet their greatest potential while proactively addressing areas of conflict and underperformance.
3. Promote a Work Environment where Crescent People are valued and can safely communicate, grow and develop.

Financial

1. Safeguard site Process Accuracy KPI to meet established

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our products and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we are always becoming a Premier Service Provider.

• Identifies and counters resistance to change
• Advocates continuous improvement
• Provides constructive performance feedback
• Plans, delegates, and follows up
• Guides others to improve collaboration
• Entrepreneurial initiative

Do It Safe

Creating a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured yet humble
• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation
• Solution blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable
• Willing to take calculated risks

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Maintains sense of urgency
• Follows up to ensure quality task completion
• Disciplined Self Starter

Work Environment / Physical Demands

• Fast paced environment, requiring Quality Supervisor to adapt to constant changes in schedules, volumes, staffing and shift requirements.
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25

Management Reasoning & Organizational Skills

• Strong follow-through on delegated tasks and assignments
• Providing independent, unambiguous work direction while efficiently completing tasks from start to finish with a strong focus on accuracy and timeliness.
• Adhering to established guidelines and procedures
• High standards of quality and accuracy
• Comfortable in making decisions in the area of specialty or expertise

Systems Usage

• Nulogy
• Microsoft Tools (Word, Excel, & Outlook)
• SharePoint
• Ideagen Qualtrax
• UKG
• Customer Specific (EDI)

Performance Metrics and Trends

• Safety
• Quality
• Productivity
• People
• Customer Value
• Financial

We will know that the Quality Assurance Supervisor is successful if they can:

• Support applicable cGMP & Customer Compliant Operations
• Deliver a Quality product to our customer(s)