Join our team as an Apprentice Customer Service Coordinator. You will support the Customer Service team in delivering high-quality service to French and international customers. Under the supervision of the Head Of Customer Service EMEA & APAC, you will learn to handle after-sales requests, coordinate with internal departments, and contribute to customer satisfaction. This apprenticeship includes structured training on our products, tools, and processes.
Key missions
- Assister à la fourniture d'informations et de soutien de base aux clients français et internationaux pour les demandes de service après-vente.
- Participer à l'identification des pièces à remplacer et apprendre à réaliser des diagnostics techniques simples.
- Contribuer à la surveillance des tendances en matière de réparations et de demandes de pièces.
Benefits
- Between 1-2 days at home
- Reduction of working time (RTT)
- Profit sharing
- Cooptation bonus
- Team building
- Professional development plan
- Funded educational training