Join Eleos Health as an IT Specialist, where you will be a key member of the Operations team. In this hands-on role, you will manage Eleos' IT infrastructure and employee technology experience in the US, focusing on support, systems management, security, and compliance. You will provide Tier 1-2 support for employees, manage user lifecycle and identity access, support macOS devices, handle hardware procurement and asset management, and administer SaaS applications. You should have a solid understanding of SSO, MFA, and identity workflows, hands-on experience with Google Workspace administration, and at least 2 years of experience in IT support.
About the role
- You are a proactive and reliable IT professional with strong organizational and technical troubleshooting skills. You’re passionate about creating seamless technology experiences for teams, and you take pride in enabling others to do their best work by keeping systems secure, up-to-date, and easy to use - You enjoy supporting people, solving infrastructure challenges, and implementing scalable systems and security protocols. You thrive in a fast-paced startup environment where you can build things from scratch and drive impact every day - You are methodical, resourceful, and solution-oriented, with a strong sense of ownership and customer service - Solid understanding of SSO, MFA, and identity workflows - Hands-on experience with Google Workspace administration - 2+ years of experience in IT support / Help Desk (Tier 1–2) - Hands-on experience with JumpCloud (or similar IAM/MDM tools) - Experience managing SaaS tools and user provisioning - Strong experience in macOS environments - Strong troubleshooting and communication skills - Experience with Apple Business Manager (ABM) - Experience in a startup environment - Familiarity with password managers (1Password or similar) - Basic scripting (Bash, Python) for automationKey missions
- Provide Tier 1–2 support for employees across macOS devices and SaaS applications, troubleshoot access, authentication, and device-related issues.
- Manage user lifecycle (onboarding, off-boarding), perform account recoveries, TOTP/2FA recovery, and SSO troubleshooting.
- Own ordering of hardware such as MacBooks, monitors, and peripherals, manage inventory and lifecycle of devices.