Position: IT Support Specialist (Ref: 18283) Location: Tucker, GA USA, 30084 Salary: $27.24/hr. Duration: 1 Years 2 Months 13 Days - Contract Openings: 1 Deadline: 04/22/2026 Description: ***Local Candidates Only ***Onsite We are seeking an IT Support Specialist who provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Essential Functions: • Provides customer support in the maintenance of systems. • Provides ongoing operational and user assistance to address application problems, provides on-call application support and assists users with application operations. • Provides technical support in the operation and use of application software systems. • Communicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status and related problems that may occur. • Develop materials and methods to be used in training others in the use of various hardware and software. • Installs and/or upgrades software on PCs as instructed. Competencies: • Customer Service • Teamwork and Cooperation • Accountability • Results Orientation • Judgment and Decision Making Working Conditions: • Incumbents working in this job perform duties in an office setting. • This is a 40-hour workweek requirement. • The position may involve managing a high-volume workload and demand a high level of accuracy while working with deadlines. • Regular attendance is an important part of being successful in this position. • Reasonable accommodations can be made available to qualified individuals upon request. • This is a full-time position. • Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. T • This position occasionally requires long hours and weekend work. Required / Desired Skills • Experience in information security, privacy, system/network administration and support. Required - 6 Months • Application development & training and experience necessary to independently provide technical support to computer users. Required - 6 Months