Position: Field Support Technician (Ref: 18264) Location: Boise, ID USA, 83702 Salary: $28.95/hr. Duration: 7 Months 26 Days - Contract Openings: 1 Deadline: 05/08/2026 Description: ***Local Candidates Only ***Onsite We are seeking a Field Support Technician that performs a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant. Major Duties and Responsibilities: • Understands processes to ensure that problem solutions match user needs in an appropriate manner. • Work closely with IT leadership and district leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support. • Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures. • Coordinates and/or migrates customer data and information from decommissioned devices to new equipment. • Installs, configures, and maintains software on mobile devices. • Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with procedures. • Informs inventory system by keeping up-to-date and accurate records of serialized asset information. • Works closely with staff and local administration with office moves, adds, and changes as required. • Corresponds with users and staff concerning issue status, resolution, and task completion. • Escalate issues are to other members of the technical services team as appropriate. • Collaborates with IT staff to test, troubleshoot and validate new hardware and applications. • Attend meetings as required. Education and Experience: • Three years of IT support experience. • Bachelor’s Degree preferred. Knowledge, Skills, and Abilities: • Experience onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions. • Experience migrating end user emails and documents to Outlook and OneDrive. • Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred. • Experience troubleshooting with Microsoft Windows 10. • Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts. • Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred. • Knowledge of processes and information systems preferred. • Skill in providing excellent customer service. • Ability to travel throughout the state as needed. • Ability to communicate effectively verbally and in writing. • Ability to understand impacts of software, system, or application changes on customers. • Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts. • Ability to work independently. Required / Desired Skills • Customer service includes the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts. Required - 3 Years • Troubleshooting and maintaining Active Directory users, computers, groups and policies. Required - 2 Years • Onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions Required - 2 Years • Migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/or Google Workspace. Required - 2 Years • Troubleshooting Microsoft Windows 10 and 11. Required - 2 Years • Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts Required - 2 Years • Basic network (wired and wireless) configuration and troubleshooting including ping and trace route Required - 1 Years • Excellent communication and interpersonal skills are critical in this role. Required - 1 Years