Position: Technical Support Analyst (Ref: 18318) Location: Salem, VA USA, 24153 Salary: $25.33/hr. Duration: 1 Years 1 Months 23 Days - Contract Openings: 1 Deadline: 05/15/2026 Description: *** Candidates local to the Roanoke/Salem, VA area required ***100% ONSITE, NO exceptions ***MUST possess a valid driver's license and have a clear driving history We are seeking a Technical Support Analyst who will primarily focus working with field staff with new technology and support of devices. Roles and Responsibilities: • Work with staff to be innovative with technology to perform daily job functions. • Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams. • Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. • Ability to communicate effectively verbally and in writing with individuals and groups. • Experience working with help requesting tracking and reporting tools. • Strong Customer Service skills that include a customer first attitude. • Position is responsible for end user support. • Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. • Troubleshoot hardware and software issues. Required / Desired Skills • Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams Required - 5 Years • Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices Required - 5 Years • Ability to communicate effectively verbally and in writing with individuals and groups Required - 5 Years • Experience working with help desk request tracking and reporting tools Required - 5 Years • Strong Customer Service skills that include customer first" attitude Required - 5 Years • Experience with creating training documentation. Required - 1 Years • Provide computer training for field staff Required - 1 Years • Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Required - 1 Years